Get our best possible rates by calling us on 0330 123 1029
Or call 0800 089 0146 free from a landline
Existing customers call Customer Service on 0344 381 6506
Easter Bunny Click here for our Easter opening hours

Existing Customers

Please choose from one of the following options. If you have any questions, please see our Insurance FAQs section, where many of the most common questions are answered.

Since our phone lines are particularly busy in the spring and summer due to the high volume of calls we receive, we recommend that you check whether your question is answered in our Insurance FAQs section before calling us. If you need to talk to someone, you can find details in the contact information section.

Chartwell Insurance is brought to you by Adrian Flux.

As part of the Adrian Flux Insurance Group, Chartwell customers can now make amendments to their policy details online - currently via the Adrian Flux website. Selecting one of the options below will redirect you to adrianflux.co.uk where you can make your request or learn more about your policy.

existing customers photo

What to do if you need to claim, including insurer contact details.

Update your details, add drivers or change your vehicle.

Request a new copy of your insurance certificate.

If you have received a letter from us regarding a failed email address, view the documents we tried to send here.

Securely pay for a new policy, renewal, instalment or additional premium.

Flux Rescue information and telephone numbers, in case you need to call.

Let us know what you thought of our service.

Full contact details for all our departments.

Request the cancellation of your policy.